Re: Ah FUBAR
I had an incident at an ATM one Sunday that caused me to invent an acronym. I had £200 cash that I needed to be in my account urgently. I was going on holiday the next day and wouldn't be able to get to the bank before the flight. So I was using the deposit point to put the money in and after using my card I received an envelope for the money. I put the money in the envelope and put that in the ATM, so far so good. Then the machine asks if I need more time to make the deposit and I realised that it hasn't registered the cash going in. So I called the phone bank and told the bloke what had happened. He said not to worry about it he could see that the money was in the account. I said that this was only because the transaction hadn't finished. Once I said No to the more time question the system would reconcile the lack of an envelope and remove the money. "It doesn't work like that sir" is the reply so I asked to speak to a supervisor. This bloke said the same thing as the initial advisor and I gave him the same reply. He told me I was clearly not aware of how things work. I said I was fairly confident I understood but if he knew better I could let the transaction finish. As soon as I did he became very excited because the £200 had just vanished from his screen. He was most apologetic and said he'd put my complaint in immediately. Fortunately I had an old number for the branch and was able to call them from Heathrow before my flight. I knew the lady that answered the phone and she told me she'd have a look for the missing cash. It was credited to my account that day.
I christened the phone banking staff as a Feckingly Annoying Technologically Challenged Support-staff.
Biting the hand that feeds IT
