Re: Its *very* depressing really
"As the complexity and interconnectedness, both obvious and invisible, of computing environments increases, and the costs and impact of extended downtime to our lives soars, fast solutions or at least fast diagnosis becomes ever more logical."
These "costs of extended downtime" you mention.
Who's picking up the costs? The system (hardware, software, etc) suppliers, the end users, the magic money tree?
E.g. Do readers think the TSB IT people, as part of the diagnosis of the recent and ongoing issues, or the IBM people who were ordered in, by the CEO or whoever, might have tried "switching it off and on again"? Does the process seem to have helped resolve the issues?
Have readers (some of whom must be TSB customers or TSB staff) been asked whether they care about complexity and interconnectedness, or whether they just might perhaps prefer to get at their money again so they can move it somewhere safer (e.g. shoe box under the bed).
Complexity is not a valid excuse.
"on-off-on provides fast recovery to a known state" might be admissible as a plea for leniency in certain very restricted circumstances.
Biting the hand that feeds IT
