Re: What a load of crap
"If i found it could not be rooted, that phone is going back to the store for a full refund."
I did this once, almost 10 years ago. I bought a new phone (under contract) from AT&T, and discovered that I couldn't root it, as the phone was so new that nobody had broken the bootloader security yet.
So I took it back to the store and returned it, telling the precisely why, and requested the older model of the phone which I knew could be rooted.
The AT&T salesdroid gave me no problems over this, and even mentioned that for any extra $200!) they sell a "developers" model of the same new phone. The only difference is the bootloader isn't locked in it.
That was the last time I bought a phone under contract, and the last time I bought a phone from a carrier.