@damien C you are talking absolute twaddle. If Vermin Media (I use that phrase as well) choose a cheap contractor, they are entirely to blame. It was their decision, on their watch, to choose whatever crappy contractor they chose. They could have gone with a contractor who did good work, or a contractor that did bad work. They chose the wrong one.
I've talked to people who've been the unfortunate victims of this shower of shit. In one instance, the contractors managed to cut off the electricity three times, cause a gas leak and make a total muddy mess of the pavement somehow. Nobody could talk to them because they didn't speak English. Virgin needs to be taken down a peg or two. Their network doesn't make sense, they lie about 'fibre' and their cable internet service is no good for business. I wouldn't trust them.