Reply to post: Re: Happy plus.net customer

BT bets farm on consumers: Announces one network to rule 'em all

Anonymous Coward
Anonymous Coward

Re: Happy plus.net customer

"if plus.net might potentially disappear"

I think its a question of *when*, not *if*, my friend.

You must remember, BT only really bought Plusnet for its CRM system, the WorkSpace platform. WorkSpace is a critical part of what BT needs to deliver what it does for its gravy train customers (WorkSpace is, for example, a critical component of BT's Teleworker product that is widely deployed around major corporates).

BT Retail don't really give much of a toss about the small broadband users. The Plusnet acquisition was very much with the view to keep the fingers in the corporate pie.

The fact they got a broadband brand to milk that was not tarnished by the letters "BT" was merely an added bonus, and they are obviously milking that for all its worth. But one day they'll get bored.

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