Reply to post: Outsourcing - does it *ever* really work?

UK Ministry of Justice knocks down towers, brings IT BACK in-house

not.known@this.address Bronze badge

Outsourcing - does it *ever* really work?

I'm curious - I mean, I know it allows the beancounters and Management to say they've reduced costs by cutting (directly employed) headcount but has any company actually managed to keep the same level of service as they had before they outsourced?

I will admit to being biased against Outsourcing since I've been there and got the teeshirt - and the service we were allowed to give after the contract going live was not as good as the one before (a minimum of one more level of paperwork & bureaucratic delays at the very least) but surely someone must have a long-term success story?

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