Re: And then there's Crisco...
Obviously, he's talking about Cisco, whom I thought this BOFH was about before I waded into the HPE slugfest here in the comments.
You know it's bad when your account exec for a company has problems with his company's support site...
Definately + MANY on IBM's support offerings: I once spent two weeks plus trying to track down the two or three people who had a clue about their SKLM product (encryption key manager for tape libraries) to see if we still had support on that product; By the time I got an answer, I had found the buried documentation on how to do what I needed to do with it...