> Helpdesk analysis:
I get about 40% logging issues with other companies’ products with similar names.
> not following instructions
I don’t think I’ve ever had a support request from anyone who had even considered the possibility that there might be instructions, if they clicked on that big “? HELP” button on the main screen.
Except for one guy, who wanted it in PDF rather than HTML.
Biting the hand that feeds IT
