Utterly painful
I actually get the sweats if I ever have to go near the HP/IBM or Citrix support sites. It is litterally one of the most painful processes known to man. You go round and round in circles, and just when you think you've got somewhere, you're either kicked out, asked for information you don't have or lose the will to live.
Dell aren't actually that bad comparatively, but they recently changed their online server configurator tool from one that worked to one that was designed by monkeys. I complained loudly to our account manager (and he said others have too), but nothing's changed.
I also can't believe HPE require you to have a CarePack to download critical ProLiant updates. These are critical for people whove PAID MONEY for your kit. The least you can do is let them have them. I can understand if you want help from their support team (I use the term 'help' losely), but just let me download the damn updates!
Biting the hand that feeds IT
