Re: "have mobile Internet on their phone for when the PC is broken"
"There are still some situations" [snip] " and you would still like to have help available"
I've already tried these kinds of "cloud based only help" things before [read: DevStudio after 2010] and NEVAR want this kind of ABOMINATION *EVAR* *AGAIN*!!!
I don't need internet bandwidth choke points (or service outages) to get in the way of me doing work. wasting spending time commenting on El Reg takes up too much of my time already...