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Who will fix our Internal Banking Mess? TSB hires IBM amid online banking woes

d3vy

ARRRRRRRRGGGG

Ive just tried to log into business banking and it wouldnt let me in. It says my user name or password is wrong so I selected forgot my password.

It said that it couldnt find my account - assuming a mistake in my user name I hit the "forgot my user name" option and filled in the form. Remember this is on the BUSINESS banking page. It gave me my personal account user name.

In short they have properly fucked up - Years ago they tried to link my personal and business accounts together into one online login.... and failed (I got £150 compo for that!) Now it looks like they have lost the business login altogether!

Fan-Fucking-Tastic.

Now to sit on the phone for 2 hours.

Edit :

Just noticed the error message (Verbatim) :

"1100086: Sorry, we can't identify you from the information that you 've given. Please check it and try again."

At first glance that seems ok. Then "you 've" I know its only a typeo but HOW THE FUCK WAS THAT NOT PICKED UP IN TESTING? If they have missed something that basic what hope is there of anything else having been properly looked at?

Oh and the "Help and support" link goes to a blank page - quite appropriate.

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