"... as they haven't the faintest clue about data protection and are just using it as an excuse to hide their laziness or incompetence."
Hear, hear - deserves a beer. Ditto when they claim "Can't do that because of Health and Safety." or "Can't do that because of the EU." Always does bad things to my blood pressure, though I do sort of enjoy challenging folk who come up with excuses like that.
Informative article, thanks.