Re: Re "putting the phone down is almost always the right thing to do."
"Oh no it's not. Leading them down a long alley for 20 minutes while pretending to be a dimwit is the right thing to so."
This. This is exactly what I do.
"Oh no it's not. Leading them down a long alley for 20 minutes while pretending to be a dimwit is the right thing to so."
This. This is exactly what I do.