trying to get a PAC was frustrating
I've found the same with Orange, Vodafone and O2. It's the old AOL trick, of trying to make it so hard to escape that some people either give up or put it off.
And with Ofcom continuing its miserable failure to defend customer interests under its latest lacklustre boss, why would the MNO's worry? The only silver lining is that "diversity" enthusiasts will be pleased that Sharon White is demonstrating that she's every bit the useless lickspittle as much as her male predecessors.