If you note BT and Plusnet are not very far behind at 27 per 100,000. It would be interesting to note the actual breakdown of these complaints as I bet they are largely due to the unreliability of FTTC and it's susceptibility to poor copper wiring. However what a company does when something goes wrong is the best judge and to be fair on talktalk they are at the mercy of BT (Openreach) to repair those line faults who have a less than stellar record.
I bet talktalk's FTTP network in York has a very good reliability by comparison, it would be interesting to see the figures.
One thing that is unforgivable though are call centres where I can't understand a damn word they are saying and they can't understand me, I feel sorry for those with strong British regional accents trying to make themselves understood and banging your head against a wall must be more rewarding.
Biting the hand that feeds IT
