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I have a difficult relationship with ebay.

I have an online business and although I have my own website, the majority of sales are still through ebay so for all ebays shinangins I cant really cut them loose.

They have sellers over a barrel and are constantly screwing us over. Everything relates back to the detailed seller reports, and one thing in particular boils my piss is the times that ebay give people for delivery. Second class post, if it arrives any later than the third working day, its a negitive on delivery times... even though its out of my control. The only recourse I have to get it removed is to get proof of post. So that means when I take my bag of packages to the post office I have to get them to stamp 30 to 50 slips of paper every day to say its been posted. its just not practical for the few that may be late every week.

also, I have had customers leave feedback, then claim they have not had the item. Ebay will side with the buyer.

Ebay are entirely centred on the customer. They will do everything to keep the customer happy, they know without buyer confidence they will loose money. they know sellers have nowhere else to go that has the market size ebay has. Amazon is just too much of a pain in the arse to sell on their platform. eBay just screw the sellers over..... and over and over.....

I had one customer return an empty envelope, but because they sent it recorded they automatically got a refund. ebay did not care and would not remove the negitive feedback. I ended up having to report it to the police as fraud. only for them ( or someone on their behalf) to do it again they used a different name and address, but it was not far from the first address... the wife did some stalking, and it appears that the two people knew each other and were friends on Facebook. So the fraud was reported to the police again, ebay still refunded them and would not remove the negative feedback. Eventually, the par were arrested, questioned and charged with fraud which they pleaded guilty. It was only when I sent all the details including the conviction that I got my money back and more importantly the feedback removed.

I currently have one person 218 days after delivery make a complaint to the credit card that the item was not as described. It was out of time for both ebay and paypal, and even the credit card chargeback process limits NAD claims to 120 days. but paypal still took £300 from my paypal account while its under investigation. The only information They gave me was "Not as described" . No doubt I will get my money back, but I have had a similar thing happen before, (for a lot less money) and it took 60 days to get my money back...

I have to say, the majority of buyers are honest, but its the few that know how to scam the system that makes it get to a point of why do I bother....