The important thing... this shows how IBM is failing...
When a company outsources to IBM, the current crop of employees are moved to IBM and become IBM employees. Over time, these employees are replaced with lower cost alternatives that supposedly can do the same job.
Clearly this isn't the case, but the the pointy haired managers have their huge bonuses for saving the company money and have long since left the building.
(At least in the US)
This isn't an isolated incident and this is in part why IBM has a sullied brand.
Rometty can shift the focus.... but she cannot change the brand's reputation as easily.
And stories like this only show just how much better it is to keep things in house.