"We have been running the National Mutual Aid Telephony service for the Home Office since 2009. It provides an 0800 number and call handling solution for police forces during a major incident, and has been successfully deployed on numerous occasions"
^^ completely pointless "look at the shiny thing over here, don't look at the car crash" distraction paragraph
"However, any failure is unacceptable"
^^ acceptance of the above.