Whilst they'd have trouble fighting their way out of a paper bag,
Vodafone’s CEO has offered formal and personal apologies to the those affected by the fault and assured the Home Office that migration to a new platform will provide the necessary fall-back.
looks like they are looking to solve the problem by persuading their customer to pay for an upgraded system.
Their customer would be best to also specify the configuration of the new system too.
I kid you not but Vodafone currently won't process our orders unless we tell them the config to apply to their routers, and even then most of the info fails to get into their commissioning engineers "MOP" which is written by VF's outsourced change writing team despite the detail being in the request spreadsheet we also populate for them!