Re: why
1). As said most customers are only just a little technical.
2) WordPress is the name of the game and most WordPress backup plugins simply don't (maybe a database here or an theme there, but the number of meticulous backups I trawled through to find no actual complete back up is amazing).
3) after they screwed something else I got a year's free vps (worth £127 they say) when it's done I'm long gone and only using it for very non critical data/websites.
Biting the hand that feeds IT
