Lloyds, and other banks, should take a leaf out of Lidls book
You know, when your queue of customers, account holders, is more than 30 people long (often out of the door, banks not Lidl) then fgs open a second teller window.(till).
I've lost count of the number of times any of the several staff floating around doing nothing except asking "is there anything i can do to help" have declined to act on my reasonable suggestion of opening a second window.
One crafty manager did once say they'd be opening another window in a minute or so. Yay. What the bastard omitted to say was that the two existing tellers would simultaneously be closing as they were leaving, at 2:15, to collect sprogs from school.
Ever notice how you rarely get male tellers? Perhaps they can't cope with the "equality" of constantly having to leave work early.