Quality of British Business versus Service to British Customers
I confess that I am sometimes that angry customer. Like right now when I have spent a fortune on a well known brand of mobile phone which arrived beautifully sealed with all its ancillary bits sealed in its box all carefully packed within the courier's parcel..... just several days late. When opened the box had a Plug for the charger. Not a UK plug, but a useless Continental one.
I contacted the well-known seller concerned by phone and was promised an urgent delivery of the correct UK plug.
Last night I had a phone call informing me that their Agent wanted me to phone the Manufacturer to sort out my problem. NOT the Agent, but the Manufacturer MY PROBLEM. Have they ever heard of the Consumer Rights Act?
Angry??? Incandescent more like. Are there any UK businesses still capable of doing that business without being led by the hand or dragged by the hair?
Biting the hand that feeds IT
