So, does this mean IBM are going to get rid of some middle management?
Meanwhile, GBS,... I have some rivalry there,... well, a sore spot from when they f*cked me over.
An account that shall remain nameless was in the red, compliance and SLA wise. So it got handed to my team to make compliant, as GBS wouldn't touch it. We fixed everything, and got the account into the green, when the Service Manager said 'thanks' and then handed support over to a team in GBS. Said team then tried to bill my team for the work _we'd_ done. We'd costed it to the Service Manager as BAU on the proviso we got the ongoing support (the hard work was done upfront, after all).
I doubt this was the only sour deal between the two sides, this 'merger' might put a few noses out of joint.
Biting the hand that feeds IT
