Reply to post: My theorie

The healing hands of customer support get an acronym: Do YOU have 'tallah-toe-big'?

imanidiot Silver badge

My theorie

Those "in the know" have no problem taking drastic action. The normal (l)user has trepeditions about maybe breaking something or throwing out "perfectly good" equipment. The grizzled veteran however not going to spend 8 hours fiddling with drivers and pushing buttons in the hopes it fixes the problem. A reformat is the best outcome the tech in question can hope for. If it's older equipment it goes straight into a skip. So when they encounter someone with the care-free attitude of "work or die, you choose. Better make it snappy, I've only had my 2 morning coffees and it's 10 am" they just work. Resistance is futile as they say.

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