Re: That probably explains..
Or, you could do like other Apple owners that have half a brain, find a trustworthy independent repair shop and get it serviced there. Faster, cheaper, no lineups.*
Plus, there is a hint in user replaceable
Funny how the world seems divided into Apple haters-no-matter-what and clueless fanbois who never hold them accountable for anything.
* one positive with Apple's market share and model range is that I've always been quoted much lower prices on iOS screen replacements than for other brands.