SBEP was code I found often used. Stupid Boss Exaggerating Problems.
This is when the guy is to busy to call support so they poorly describe the problem to their assistant who then calls support. To make things worse some times the assistant is not even allowed to touch the malfunctioning device.
Once I had a unlucky assistant on the phone and her boss was shouting at her. I really wanted to say ma'am put the asshole on the phone. I mean this mug was yelling her for not telling me the right things.