Re: Brings back bad memories
"How do you make your instructions idiot proof"
its "screenshots & arrows" all the way down. If the shots are in focus , and the arrows are distinguishable from the shot, by being at a jaunty angle and brighty coloured , provided you also use text written in "user"* (and left or right of , rather than above or below the pic) than you have done all you can.
Beyond that you implore your boss to tell their boss his users are not competent and need training / redeploying and its not his or your problem.
If that dosent work - leave.
* speaking user means avoiding these phrases: