I'm not sure what's worse
Recieving the photos on a mobile phone in the post, or
Recieving screenshots from the helpdesk that contain both the helpdesk persons monitors, one of which contains the remote connection to the user's monitor(s).
Said screenshot is in a word document.
You have to zoom in and in and in until you finally reliase you can't read the error message anyway.
Now where's that enhance button (spooks style)