I love these stories
Some of my favorite: The woman who call Support that her coffee cup holder disappeared after rebooting her computer. It turned out she was using the DVD tray as a coffee cup holder. How bout the woman who had trouble controlling her computer using the mouse. After much discussion, support found out the mouse was on the floor under her computer. She was stepping on it as you would a speed petal on a sewing machine. Of course my favorite: the customer who called support about the Fat Al error being displayed on her monitor. She wanted to know who Fat Al was.