Re: PBKAC
"Once I call it the helpdesk, only for the lazy git to inform me that a helpdesk only logs calls. A service desk resolves them - yeah right"
You should've pointed out that loading paper is not a service call, but explaining to the user how to load paper is giving help.
I do try to explain and have shown users how to clear paper jams etc.
In this particular case, speaking to the user resolved it as they knew how to load the paper, but couldn't be arsed to check in the first place.