Reply to post:

BT hikes prices for third time in 18 months

My-Handle

@AndrueC

You're correct in that the hardware to the exchange should not have changed. Indeed, BT serve all of the infrastructure for my area.

I suspect that the reason that we experienced so many connection issues (here defined as us not being able to load websites etc) was either due to some kind of bug in BT's home hub router, or some kind of aggressive throttling at the exchange. The behaviour of BT's customer service when attempting to diagnose the problem, coupled with the fact that myself and my other half are fairly heavy internet users in an area where the typical speed is 1.5mbps (no fibre available), make me inclined to believe that we were being excessively throttled.

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