Just-about-managing?
There's a lot to be said for providing simple software that does basic tasks for the IT equivalent of the just-about-managing people. Write a letter, do a simple powerpoint for the WI meeting.
I've used Word since 2.0, and, to be honest, I suspect I could still do 90% odd of my work on that, if it was still available (and that came on a bundle of 3.5" floppies)
What happened to MS Works? OK, it was a pain to use and transfer docs to people using the grown-up Word etc, but it was a great idea. Be nice if AOO can satisfy the needs of the many in a simple way, while still be compatible with the mega stuff.