Re: Dunce Cap tip
"And I'm sure minimum wage phone drone #87676 gives you a thoroughly reasoned and well thought out reply, making the entire venture entirely worth your time."
Actually First Direct customer service staff are excellent and always give a good service. Dates back from when they were telephone only I guess.
No connection except as a longstanding satisfied customer. Which is annoying because we are always being exhorted by consumer groups to change our bank accounts, and other banks are pushing inducements to do so...but FD always win the awards and top the charts for good service.