Reply to post: Re: Dunce Cap tip

El Reg assesses crypto of UK banks: Who gets to wear the dunce cap?


Re: Dunce Cap tip

First Direct phone me and start asking me my security questions to confirm who I am. My reply is always the same. "I know I can call you back, but my concern is you are showing yourself to be so incompetent as to have considered this an acceptable process in the first place. Do you think its a good idea to encourage your customers to respond with security information when a random stranger when a random stranger phones them up?"

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