Re: Wrong way round
I agree with you. I took BT to the Ombudsman due to the fact that they offered us 24Mb/s and guaranteed 15Mb/s, we actually get around 9Mb/s. After months of waiting they told us that we would be given £75 compensation and allowed to leave the contract an join another ISP. I pointed out this was pointless as BT Openreach provide the last mile from the FTTC to the house which is the problem. They came back with an offer of £100 compensation. The Ombudsman is a waste of space and toothless, the problem is lack on investment in the telephone network by BT Group, they are more interested in buying EE and football rights.