When your userbase was as UI-obsessed as Apple's were during the late 90s/ early 00s, yes. Given that anyone who wasn't entirely UI obsessed wouldn't have touched the crap they were churning out then with a barge pole.
Remember, when we're discussing early Mac OSX, we're not talking about the sleek, shiny, high-end post-2006 Intel-powered Apple, but instead the pre-2005 PowerPC Apple, who's hardware was a shoddy joke (though still with an eye-watering price tag). The interface was the only thing they had going for them, so interface screw-ups were a big deal in Appleland. People were literally shocked that the 2007 Macbook also turned out to be a good computer underneath the shiny interface, because we'd not seen a competitive bit of hardware from Apple since about 1983.