HMRC web-crash
I had the great misfortune to need to use the HMRC site last week. I've never seen such an absolute train-crash of a website. The form I wanted required login... to get to a public *form*, not any data. The login page forwarded not to the form that the link had promised but to a 403 Access error... for a form!
The complaints form was public but you had to already have a valid complaint reference before you could register a complaint... no, I kid you not!
The online support chat service was staffed by someone who could not (or would not) use any capital letters or punctuation and knew less about their own job than they did about English.
Just incredible. I'm no fan of M$ but if they were allowed to sneak their grubby paws into the till at least we might get a working system out of it...
Biting the hand that feeds IT
