Re: All support offshore
Oracle support was always hopeless, doesn't matter which country they were from. And I'm DBA 15 years. Can't say much about HW side coz we never used Sun but they used to know something (but not the first line, you have to achieve to be connected to their wisemen) only about their database, already on OS part, which they also theoretically supply and support, it's usually more effective to google your problem than ask them. I can imagine with HW it's only worse.
I wonder what about Egypt, last couple of times I had contacts with Oracle support, they were always from Egypt. Why Romania, Egypt should be even cheaper.