Reply to post: Re: Offshore support

Oracle to shutter most Euro hardware support teams

Anonymous Coward
Anonymous Coward

Re: Offshore support

Oracle are pushing something called a "cloud machine", which appears to be a bit of Oracle cloud that lives on their systems in your data center. It's apparently managed by Oracle, you just rent time/space on it like you would on their public cloud, but you know exactly where the data is stored, which helps with GDPR etc.

Since the renter has no physical control over these Oracle-managed systems, how will having the support techs in Romania allow Oracle to fix problems on their systems in your DC in, say, Swindon?

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