Reply to post: Several BT Calls of late

Several BT Calls of late

I've had several "BT bvroadband" support calls of late, which is interesting as I don't have BT broadband. If I'm in the mood for a laugh and not pushed for time I like to play along with their game.

One caller tried to tell me there was a problem with my BB running slow and we got as far as them telling me there was a problem at the exchnage and they had replaced the DLM module. As a result my router was now still on its default channel of 936 and I needed to change it to channel 875 to get it working properly. (yes, i did write it all down!) It had taken about 20 minutes to get this far into the conversation and I was fascinated to see where it was going, but the line got dropped from their end....

Another time I was told there was a problem with my router and could i look at the front to see what LED's were lit. "Five" i said (I couldn't be bothered to go into the cupboard to look, but I think it normally has 5). She sounded a bit confused then, and asked what colour they were, which was a strange question as they are all green. When I replied green, she was even more confused and said she would have to pass me to a supervisor. That's when we got cut off. I thought it was strange that they would ask how many lights were on my router as they had no idea what router I have - but realised afterwards most folks on BT probably have whatever router it is that BT supply by default.

On another occasion I was told there was a problem with my computer. I managed to string them a long quite abit, and when I asked which computer, I was continually told its was "my computer", which later became "my windows computer". Eventually he asked me how many computers I had connected and switched on, to which I said 17 (*rough guess, may not be accurate), and he hung up.

And another who was asking me what kind of computer I had. "A black one" I kept saying, eventually he said it will say something like "HP" or "Acer" or "Dell" on it. Ah - I said, it says "Raspberry Pi" on the case. After a few seconds I got a very confused "Raspberry Pi?" Yes, I replied, "It's like an Apple Pie, but with raspberries". Ah, he said, you have an Apple? "No - A Raspberry Pi, probably more like a banana pie than an Apple Pie". At which point he hung up.

A few years ago it was "Microsoft Support" or "Windows Support", but now it always seems to be "BT Support"