Re: Man up, Nancy . . . @AC
IBM is the only manufacturer that I have come across who provide full exploded diagrams for their laptops (There may be others but IBM make them easy to find and free).
Conversely I had a run in with Toshiba recently where the phone droid on the parts line was not getting what I was saying to her "I need a replacement digitiser and glass for a P845t..." this was greeted by them asking for a part number... which I didnt have, I asked for an exploded diagram of the screen so that I could be sure that the (expensive) part that we were ordering was definitely the right one only to be told that they are proprietary and could only be supplied to authorised retailers.
The result of that was that Toshiba lost a £400 sale and I bought a full damaged second hand machine on eBay with a working screen for less than half the price.
Biting the hand that feeds IT
