Re: So he knew how to fix it anyway?
"if I was the Lawyer firm I'd be asking why 'Diannes' time was so utterly wasted by the clown on site playing stupid games when he knew how to resolve the situation in the first place."
For one thing I'd guess Dianne was Craig's lawyer appointed minder. Craig would be handling client confidential information. In those circumstances the lawyer would expect to have someone keep and eye on things and, if he'd any sense, Craig would also want want that too.