Touch wood i live in a fairly under-subscribed area of South East London - so get the speed i pay for, but i have friends who regularly have issues.
In my experience its usually the box falling over due to a bad firmware upgrade but i only use the superhub as a modem.
a friend who has just moved out of london has been waiting 6 months for virgin to dig up 7ft of road to install his line - the excuses are amazing. each time the council has turned up to oversea the digging up of the road - which never seems to happen. When it finally got dug up and another engineer sent days later to do the install - it failed with the comment "no cable". good works guys.
Biting the hand that feeds IT
