That's a wee bit unfair - I'll admit that when my internet supplied by VM cuts out, I'm the first to grab the Uzi and yell "MY INTERNET OR YOUR FIRST BORN YOU BEARDY BASTARD", but if truth be told, the service is pretty reliable - I've had no outages that have lasted more than an hour for a long time, and normally I get within 10% of the notional speed.
There was a time - around 2007ish, when for period of about 1year I was getting about 10% of my notional speed, and being blanked by customer service, but since then it's not been bad.
Of course, if, when I get home from work, things aren't working, I'll be looking for a phase plasma rifle in the 40W range, or failing that, a General Electric Minigun.
Biting the hand that feeds IT
