"Don't know why you've been downvoted. My boss has insisted we implement a "4D" strategy for email"There are people in IT who see their role as preventing the worker bees from doing their work efficiently. Note all the badmouthing of sales by those oblivious of the fact that without sales there's no revenue stream which is where their wages come from.
Outlook might not be the best CRM out there, but since it comes bundled with Office it's certainly the most widely used. Not that the majority of Outlook users know they have a passable CRM that can make their workflow more efficient if only they had the training...