Re: Client support, we've heard about it
"It is the job the IT department"
Wrong. If you're the kind of "user" that is used to flush / flappy door handles on cars and gets confused and unable to enter the vehicle when presented with one of the protruding grab-handle types then do kindly fuck right the fuck off and abstain from using cars. Same applies to a trivial concept called "collapsing stuff" and IT.