Re: If you refuse to learn
In this story, he didn't refuse to learn. IT broke his email and then left it broke for two weeks. He asked for help and didn't get it, for two weeks. He has every right to be upset. If someone had explained to him he just had to click in the right place on day one, he'd have been fine, but the IT department didn't do that. They left him to stew. This may not have been Newt's fault, but he was there as the representative of IT so he should have been polite. IT was in the wrong here, not the user.