Re: Client support, we've heard about it
From the story, it appears someone who was probably exceptionally busy was left to their own devices with a problem for two weeks and by the end of that they were fuming. Then the IT department toss someone junior in front of them to as appeasement. I'm sure everyone here could have worked out the collapsed view quickly enough, but that's not everyone's skillset or their actual job. They had nobody who could be sent to take a quick look at the problem while waiting for our protagonist to return?