Re: Client support, we've heard about it
"Some people don't want to learn anything new."
A middle manager in an IT networking products company had started his career as a programmer in the 1960s. So he had been in technical development teams for a long time.
When email systems became standard in the 1980s he always had his secretary print out his emails for him to read. He then hand wrote his replies and gave them to her to type in and send.