Re: Lcal locksmith
..... "If you think that's short then you have a point but maybe their customers wouldn't agree with you."
To me this is vastly simpler and easier than having to go back and forth with the manufacturer getting them to source a locksmith in the location the lock is fitted, then arranging a mutually convenient time for the locksmith to attend. This is going to take time as the locksmith will probably want paying in advance as the job is being done for a third party. After that I have to be at the property for him to arrive to fit a replacement which hopefully doesn't need too many new holes drilling in the door!. And then after that another site visit is required to swap out the temporary replacement.
To avoid that degree of hassle I and I suspect many of their customers many would find an 11 day turn around time quite acceptable and probably much quicker than getting a locksmith involved.